Senior Clinical Front Desk Lead - OMFS

University of Florida; Gainesville (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision

Job summary

University of Florida–College of Dentistry is seeking a Clinical Service Representative III to manage front desk operations in a busy oral surgery clinic. You will check patients in/out, answer calls, and compile monthly statistics while supervising frontline staff and coordinating patient flow.

The role includes scheduling referrals and ensuring insurance information is current. Impeccable communication, attention to detail, and teamwork are essential as you assist with denoting co-pays,

Qualifications

• High school diploma or equivalent and four years of medical office experience including CPT/ICD-10 coding knowledge.

Responsibilities

• Check patients in and out of a busy clinic.
• Answer the telephone daily.
• Compile monthly clinic statistics reports.
• Supervise front desk and phone center clinical service representatives.
• Lead training of front desk and phone center staff.
• Schedule referrals to UF Health facilities and COD clinics.
• Collect copayments and deductibles prior to services.
• Arrange interpreters for patient visits.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Team supervision

Basic math

Education

High school diploma

Tools

AxiUm

Availity

MMA Medicaid

CryaCom

Job description

University of Florida–College of Dentistry is seeking a Clinical Service Representative III to manage front desk operations in a busy oral surgery clinic. You will check patients in/out, answer calls, and compile monthly statistics while supervising frontline staff and coordinating patient flow.

The role includes scheduling referrals and ensuring insurance information is current. Impeccable communication, attention to detail, and teamwork are essential as you assist with denoting co-pays,