Head of Front Office & Guest Services

Hyatt Regency Boston/Cambridge; Cambridge (MA); On-site; USD 90,000 - 106,000; Full time

Benefits offered by this job

Medical coverage

Healthcare concierge

Teledoc service

Maternity program

Life insurance

Disability insurance

Hotel discounts

401K match

Paid time off

Job summary

Hyatt Regency Boston Cambridge is seeking a dynamic Director of Front Office to lead daily guest services and front desk operations in Kendall Square. You will drive exceptional service, staff development, and budget performance to deliver memorable experiences for our guests.

As a senior leader, you will recruit, train, and coach team members, ensure compliance with policies, and collaborate with housekeeping, food and beverage, and sales to optimize the guest journey across our newly renovated

Qualifications

• 2+ years of departmental management in front office or related areas.
• Strong time management and negotiation abilities.
• Ability to lead each department discipline independently.
• Knowledge of employment laws in the jurisdiction.
• Cash handling experience required.
• Excellent verbal and written communication; fluent English.
• Proficient in Opera PMS, Micros & MS Office.

Responsibilities

• Lead Front Office staff and ensure guest service standards.
• Prepare and manage the annual department budget.
• Oversee recruiting, training, coaching, and performance reviews.
• Ensure compliance with employment laws and company policies.

Skills

Front office management

Time management

Lead department

Employment laws

Cash handling

Communication skills

English fluency

Opera & Micros

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hyatt Regency Boston Cambridge is seeking a dynamic Director of Front Office to lead daily guest services and front desk operations in Kendall Square. You will drive exceptional service, staff development, and budget performance to deliver memorable experiences for our guests.

As a senior leader, you will recruit, train, and coach team members, ensure compliance with policies, and collaborate with housekeeping, food and beverage, and sales to optimize the guest journey across our newly renovated