Assistant Front Office Manager

Hyatt Regency; Boston (MA); On-site; USD 67,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holidays

Sick Time as per MA law

401(k) Match

Employee Stock Purchase Plan

Free/Discounted Hyatt Stays

Tuition Reimbursement

Career Development

Job summary

Hyatt Regency Boston, a vibrant downtown hotel, seeks a motivated hospitality professional to advance into leadership within the Rooms Division. The Assistant Front Office Manager role supports daily Front Desk operations, delivers exceptional guest service, and leads front desk teams during peak periods.

The role emphasizes hands-on leadership, staff coaching, training participation, and collaboration with Housekeeping and Engineering to ensure seamless guest experiences in a busy urban setting.

Qualifications

• 1–3 years of hotel Front Office experience.
• Prior lead or supervisory experience.
• Experience in a full-service or high-volume hospitality environment.
• Strong communication and problem‑solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Support the daily operation of the Front Desk, Guest Services, and related front office functions.
• Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.
• Assist in managing high-volume check-in and check-out periods, including group and convention transitions.
• Respond to guest concerns and support service recovery efforts to ensure guest satisfaction.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service delivery.
• Assist with daily staffing coordination based on occupancy and business levels.
• Support adherence to front office procedures, including cash handling and internal controls.
• Provide coaching and real-time feedback to front office colleagues.
• Participate in training, onboarding, and leadership development activities.
• Maintain compliance with hotel policies, safety standards, and operational procedures.

Skills

Front Office Experience

Supervisory Experience

Communication Skills

Problem Solving

Flexible Schedule

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Summary

Hyatt Regency Boston is a vibrant, full-service hotel located in the heart of downtown Boston, serving business travelers, group and convention guests, and leisure visitors. At Hyatt, our purpose is to care for people so they can be their best. We are seeking a motivated hospitality professional to begin or advance their leadership career within our Rooms Division.

Organization- Hyatt Regency Boston

Summary

Hyatt Regency Boston is a vibrant, full-service hotel located in the heart of downtown Boston, serving business travelers, group and convention guests, and leisure visitors. At Hyatt, our purpose is to care for people so they can be their best. We are seeking a motivated hospitality professional to begin or advance their leadership career within our Rooms Division.

Position Summary

The Assistant Front Office Manager is an entry-level management position responsible for supporting the daily operations of the Front Office. This role partners with Front Office leadership to ensure exceptional guest service, operational efficiency, and a positive work environment within a high-volume urban hotel.

This position provides hands‑on leadership during peak arrival and departure periods and serves as a resource for front desk colleagues while developing foundational management skills.

Salary Range

$67,000 – $74,000 annually.

The final compensation offered will be determined based on factors including experience, skills, qualifications, and internal equity.

This position is classified as exempt and is not eligible for overtime compensation.

Key Responsibilities

• Support the daily operation of the Front Desk, Guest Services, and related front office functions.
• Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.
• Assist in managing high-volume check-in and check-out periods, including group and convention transitions.
• Respond to guest concerns and support service recovery efforts to ensure guest satisfaction.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service delivery.
• Assist with daily staffing coordination based on occupancy and business levels.
• Support adherence to front office procedures, including cash handling and internal controls.
• Provide coaching and real-time feedback to front office colleagues.
• Participate in training, onboarding, and leadership development activities.
• Maintain compliance with hotel policies, safety standards, and operational procedures.

Qualifications

Qualifications - External

Required

• 1–3 years of hotel Front Office experience.
• Prior lead or supervisory experience.
• Experience in a full-service or high-volume hospitality environment.
• Strong communication and problem‑solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred

• Experience in an urban hotel setting.
• Experience working in a union hotel environment.
• Bachelor’s degree in Hospitality Management or related field.
• Hyatt offers a comprehensive benefits package for eligible colleagues, which may include:
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Paid sick time in accordance with Massachusetts law
• 401(k) with company match (where applicable)
• Employee stock purchase plan
• Complimentary and discounted Hyatt hotel stays worldwide
• Tuition reimbursement and career development opportunities
• Benefits eligibility and details will be provided during the hiring process.

Work Environment & Physical Requirements

• Ability to stand for extended periods during shifts.
• Ability to move throughout the hotel property.
• Ability to lift or move up to 50 pounds, with or without reasonable accommodation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.