Front Office Supervisor & Guest Experience Lead

Fairmont Copley Plaza Boston; Massachusetts; On-site; USD 72,000 - 74,000; Full time

Job summary

Fairmont Copley Plaza Boston is seeking a detail-oriented Front Office Assistant Manager to ensure exceptional guest experiences and smooth operations in Boston, United States.

The role supervises Front Office staff, handles guest concerns, coordinates check-ins/outs, and leads daily shifts with a focus on service standards and teamwork. Proficiency with Opera PMS is preferred and strong communication is essential.

Qualifications

• 1+ year of progressive Front Office supervisory experience in a hotel.
• Experience in front desk or customer service in a hotel environment.
• College degree preferred.

Responsibilities

• Manage daily front office operations and supervise Front Desk staff.
• Assist with guest complaints and ensure standard operating procedures are followed.
• Coordinate check-in/check-out processes with the team and maintain service levels.
• Lead staff on daily briefings and support training initiatives.

Skills

Front Office supervision

Guest service focus

Communication

Problem solving

Team leadership

Education

College degree preferred

Tools

Opera PMS

Job description

Fairmont Copley Plaza Boston is seeking a detail-oriented Front Office Assistant Manager to ensure exceptional guest experiences and smooth operations in Boston, United States.

The role supervises Front Office staff, handles guest concerns, coordinates check-ins/outs, and leads daily shifts with a focus on service standards and teamwork. Proficiency with Opera PMS is preferred and strong communication is essential.