Guest Relations Leader - Front Desk & Guest Services

Moxy Boston Downtown; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life/Voluntary 보험

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Job summary

Moxy Boston Downtown is seeking a Guest Relations Manager who leads our Guest Services TEAM to deliver memorable experiences and seamless hotel operations. You’ll set the standard for exceptional service and work alongside a dynamic team.

You’ll train, coach, and supervise the front desk, reservations, audit, and other guest services functions, while maintaining coordination with other departments. Availability for varied hours, including nights and holidays, is required.

Qualifications

• Front Office Manager experience in a branded hotel required.
• College degree or hospitality coursework preferred.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Experience with hotel platforms OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.
• Fluency in English required; additional languages beneficial.
• Excellent verbal and written communication skills.
• High-energy, positive leadership style with the ability to motivate and influence others.
• Full availability required, including nights, weekends, and holidays.

Responsibilities

• Lead, train, coach, and support the Guest Services TEAM.
• Oversee daily front desk, reservations, audit, and guest service operations.
• Set the standard for exceptional guest service through hands-on leadership.
• Communicate and coordinate effectively with TEAM members and other hotel departments.
• Work collaboratively as a TEAM contributor while also managing responsibilities independently.
• Help drive outstanding guest and TEAM member satisfaction throughout the hotel.
• Manage multiple priorities while completing quality work within deadlines, with or without direct supervision.

Skills

Front Office Manager experience

Leadership

Customer service

Microsoft Office

Verbal & written communication

Education

Hospitality-related degree or coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Moxy Boston Downtown is seeking a Guest Relations Manager who leads our Guest Services TEAM to deliver memorable experiences and seamless hotel operations. You’ll set the standard for exceptional service and work alongside a dynamic team.

You’ll train, coach, and supervise the front desk, reservations, audit, and other guest services functions, while maintaining coordination with other departments. Availability for varied hours, including nights and holidays, is required.