Front Desk Manager Hotel

Concord Hospitality Enterprises; Raleigh, Northern (NC, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality in Raleigh is seeking a Front Desk/Guest Care Manager to lead a dynamic team focused on delivering exceptional guest service and upholding brand standards.

You will supervise front desk operations, train staff, ensure financial controls, and collaborate with the General Manager to support revenue strategies and guest satisfaction. This role offers a clear path to Assistant General Manager within a few years.

Qualifications

• Experience leading front office or guest services teams.
• Strong communication and problem-solving skills.
• Ability to train, coach, and motivate staff to deliver high service standards.

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly.
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities.
• Assist with financial reporting, budgeting, and revenue management initiatives.
• Recruit, train, and develop associates while fostering a positive, cooperative work environment.
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements; maintain safety and property standards.

Skills

Leadership

Team motivation

Guest service

Communication

Problem solving

Job description

Description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
• Oversee front desk operations and act as Manager on Duty when needed
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
• Assist with financial reporting, budgeting, and revenue management initiatives
• Recruit, train, and develop associates while fostering a positive, cooperative work environment
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirementsMaintain safety, security, and physical property standards through preventive maintenance and compliance programs

Qualifications:

• Previous supervisory or management experience in front office or guest services
• Strong leadership, training, and problem-solving skills
• Knowledge of financial procedures, hotel operations, and revenue management
• Excellent communication and organizational skills
• Commitment to creating a guest-first and associate-first culture

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality