Front Desk & Guest Care Manager - Path to GM

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term(dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑m an,

Job summary

Concord Hospitality seeks a Front Desk/Guest Care Manager to lead a dynamic team delivering exceptional guest service while upholding Concord standards. This role offers a clear growth path as many Front Office leaders advance to Assistant General Manager roles in a few years.

The successful candidate will coach staff, manage guest concerns, partner with managers, and ensure operations run smoothly with a guest-first, associate-first culture.

Qualifications

• Previous supervisory or management experience in front office or guest services.
• Strong leadership, training, and problem-solving skills.
• Knowledge of financial procedures, hotel operations, and revenue management.
• Excellent communication and organizational skills.
• Commitment to creating a guest-first and associate-first culture.

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
• Ensure associates are trained in guest service standards, financial controls, and hotel procedures
• Oversee front desk operations and act as Manager on Duty when needed
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
• Assist with financial reporting, budgeting, and revenue management initiatives
• Recruit, train, and develop associates while fostering a positive, cooperative work environment
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

Skills

Leadership

Communication

Training

Organizational skills

Job description

Concord Hospitality seeks a Front Desk/Guest Care Manager to lead a dynamic team delivering exceptional guest service while upholding Concord standards. This role offers a clear growth path as many Front Office leaders advance to Assistant General Manager roles in a few years.

The successful candidate will coach staff, manage guest concerns, partner with managers, and ensure operations run smoothly with a guest-first, associate-first culture.