Assistant Front Office Manager | Thompson Hotel Austin/tommie Austin

Thompson Hotels; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid time off

Employee Stock Purchase Plan

Discounted rooms

Free colleague meals

Education assistance

Job summary

Thompson Austin is seeking an energetic Assistant Front Office Manager to lead daily Front Office operations, Guest Services, and PBX, ensuring seamless guest experiences and high service standards.

The role requires weekend and holiday availability, staff supervision, and a focus on training, payroll, and performance management within Thompson Hotels’ Hyatt-branded environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Front Office supervisory experience

Verbal communication

Written communication

Flexible schedule

Job description

Organization- Thompson Austin - 5th and Brazos

Summary

At Thompson | tommie Austin, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences. We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment.

The Role

The Assistant Front Office Manager supports the leadership of Front Office operations (Front Office, Guest Services, and PBX), ensuring seamless guest experiences and efficient team performance. This role assists with staff supervision, scheduling, training, financial controls, and service delivery while maintaining Hyatt’s high standards of hospitality. This role does require open availability, including weekends and holidays.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.