Front Desk Guest Services Specialist

Tapestry Conshohocken; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Life and disability insurance

401k with company match

Discounted room rates

Training & development

Job summary

Concord in Salt Lake City is seeking a Front Desk Clerk to welcome guests and deliver attentive service across the lobby and front desk. You will handle check-in/out, reservations, guest inquiries, payments, and provide information on hotel services.

The role requires strong communication, multitasking, and a professional, reliable service mindset. Flexible schedule including evenings, weekends, and holidays is required for full-time employment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Detail oriented

Education

High school diploma

Tools

POS system

Reservation software

Job description

Concord in Salt Lake City is seeking a Front Desk Clerk to welcome guests and deliver attentive service across the lobby and front desk. You will handle check-in/out, reservations, guest inquiries, payments, and provide information on hotel services.

The role requires strong communication, multitasking, and a professional, reliable service mindset. Flexible schedule including evenings, weekends, and holidays is required for full-time employment.