Housekeeping Supervisor: Lead Guest Experience

CoralTree Hospitality; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health benefits (medical

Dental

Vision

Life insurance

Disability insurance

401(k) with company match

Generous PTO

Hotel stay discounts

Team member room night program

CoralTree career programs

Complimentary daily meals

Job summary

Magnolia Hotel St. Louis is seeking a Housekeeping Supervisor to lead a team delivering pristine rooms and public areas. You will supervise, train, and inspect room attendants, ensuring alignment with Magnolia Hotel and Marriott standards while maintaining a safe, welcoming environment for guests.

The role emphasizes coaching, scheduling, and daily briefings to optimize operations, guest satisfaction, and adherence to brand protocols. A strong leader with detail orientation will thrive.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping experience required; supervisory experience in a hotel environment preferred.
• Strong understanding of hotel housekeeping procedures and guest service standards.
• Ability to inspect rooms and identify cleanliness, maintenance, and presentation issues.
• Strong organizational and time‑management skills.
• Ability to communicate effectively with employees, management, guests, and other departments.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to prioritize tasks in a fast‑paced hotel environment.
• Must be able to work flexible schedules, including weekends and holidays, based on business needs.

Responsibilities

• Supervise, coach, and support Room Attendants, Public Area Attendants, Housepersons, and other housekeeping team members.
• Conduct daily departmental briefings and communicate assignments, priorities, hotel activities, and operational updates.
• Monitor employee attendance, punctuality, productivity, and performance.
• Provide training and coaching to employees on proper housekeeping procedures and hotel standards.
• Recognize strong performance and address performance concerns promptly and professionally.
• Assist with scheduling and staffing needs based on hotel occupancy and business levels.
• Inspect guest rooms, corridors, public areas, and back‑of‑house areas to ensure cleanliness and proper presentation.
• Ensure rooms are cleaned according to Magnolia Hotel and Marriott brand standards.
• Follow up on guest requests, housekeeping‑related complaints, and service recovery opportunities.
• Communicate maintenance issues, damaged items, and safety concerns to the appropriate department.
• Ensure lost‑and‑found procedures are followed consistently and accurately.
• Monitor room attendant productivity and ensure daily assignments are completed within established timeframes.
• Coordinate room status updates with the Front Desk and other hotel departments.
• Assist with daily room assignments and prioritize rooms based on arrivals, departures, VIPs, stayovers, and special requests.
• Monitor housekeeping supplies, linens, amenities, and equipment.
• Report supply shortages, damaged equipment, and maintenance needs to management.
• Assist with inventory control and proper storage of housekeeping supplies.
• Ensure employees follow OSHA, hotel safety, sanitation, and chemical‑handling procedures.
• Ensure proper use and storage of cleaning chemicals and housekeeping equipment.
• Report workplace injuries, accidents, hazards, and unsafe conditions immediately.
• Maintain a clean, organized, and safe work environment.
• Ensure employees use appropriate personal protective equipment when required.
• Maintain confidentiality regarding guests, employees, and hotel operations.
• Complete daily housekeeping reports, inspection forms, productivity reports, and other required documentation.
• Communicate staffing, attendance, guest service, maintenance, and operational concerns to the Director of Housekeeping.
• Assist with employee training and onboarding.
• Participate in departmental meetings and hotel leadership meetings as requested.
• Support hotel initiatives, employee engagement activities, and company programs.

Skills

Team Leadership

Attention to Detail

Guest Service

Communication

Organization

Time Management

Problem Solving

Flexibility

Independent Worker

Prioritization

Job description

Magnolia Hotel St. Louis is seeking a Housekeeping Supervisor to lead a team delivering pristine rooms and public areas. You will supervise, train, and inspect room attendants, ensuring alignment with Magnolia Hotel and Marriott standards while maintaining a safe, welcoming environment for guests.

The role emphasizes coaching, scheduling, and daily briefings to optimize operations, guest satisfaction, and adherence to brand protocols. A strong leader with detail orientation will thrive.