Front Office Supervisor: Ski Resort Guest Services Lead

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Ski passes for dependents includes for

Free skiing at all Alterra Resorts

Ski/snowboarding lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is hiring for a Front Desk Supervisor to manage front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. The role includes training, guest service, employee relations, and purchasing responsibilities.

The position requires a four-year college degree (preferred), 2+ years in hotel front desk/reservations, and 6–12 months of supervisory experience. Strong software skills and professional demeanor are essential.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Communication

Customer service

Under pressure

Education

Bachelor degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain is hiring for a Front Desk Supervisor to manage front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. The role includes training, guest service, employee relations, and purchasing responsibilities.

The position requires a four-year college degree (preferred), 2+ years in hotel front desk/reservations, and 6–12 months of supervisory experience. Strong software skills and professional demeanor are essential.