Front Office Supervisor - Mammoth Mountain Inn

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Free ski passes for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check

Job summary

Mammoth Mountain in Mammoth Lakes, CA is seeking an on-site Front Office Supervisor to lead the Front Office Representatives during shifts and support hotel operations.

You will assist management with training programs, resolve guest issues in line with policies, and perform Manager duties when leadership is unavailable. This role requires strong guest service skills and supervisory experience in a resort setting.

Qualifications

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Responsibilities

• Supervises the Mammoth Mountain Inn Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

Skills

Night audit experience

Computer literacy

Supervisory experience

Education

High school diploma

Job description

Year Round

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

A Little About This Position

• Supervises the Mammoth Mountain Inn Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.

NOTE:

Schedules vary, including day and evening shifts.

Requirements

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Hourly pay rate: $22.50 to $23.18

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.