Front Office Supervisor - Rooms & Guest Services Lead

ahcexternalsite; Grand Rapids (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401K

Paid vacation

Discounted parking

Employee meals

Job summary

AHC Hospitality is seeking a front desk leadership professional to oversee guest services across the front office, including Concierge, PBX and Bell Stand. You will guide front desk agents to deliver exceptional experiences while upholding company standards.

This full-time role requires weekend availability and strong budget awareness, with high school diploma required and a college degree preferred. Previous OnQ PMS experience is a plus, and you will be part of a team dedicated to service

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Related experience required.
• OnQ PMS experience preferred.

Responsibilities

• Operate SMS lodging system.
• Check-in and checkout large volume of guests.
• Manage phone calls from guestrooms/outside lines.
• Follow cash handling/banking procedures.
• Resolve guest concerns at first contact.
• Attend departmental meetings.
• Follow AHC handbook policies and standard operating procedures.
• Actively working, always looking for ways to assist guests and go above and beyond to provide guest service.
• Ensuring the quality and level of service that the leadership expects is excellent.
• Reads or listens to Daily Meetings.
• Uses other AHC hotels and staff as resources.
• Complete all daily responsibilities/cleaning task list.
• Reporting any unusual behavior or issues to management.
• Daily check-in/out.
• Answering phone calls.
• Following a checklist and all procedures.
• Assisting with reviews
• Assisting with interviews
• Knowledge of current department budget.
• Handling confidential guest information.
• Follow our hotel green policies.
• Ensure trash/recyclables are taken out.
• Follow AHC guest service standards.
• Actively work with department staff, while following all departmental rules.
• Any other additional responsibilities that may be asked by leadership.

Skills

Stand for 8 hours

Read & maintain department budget

Perform essential duties

Education

High school diploma or equivalent

College degree preferred

Related experience required

OnQ PMS experience preferred

Tools

OnQ PMS

Job description

AHC Hospitality is seeking a front desk leadership professional to oversee guest services across the front office, including Concierge, PBX and Bell Stand. You will guide front desk agents to deliver exceptional experiences while upholding company standards.

This full-time role requires weekend availability and strong budget awareness, with high school diploma required and a college degree preferred. Previous OnQ PMS experience is a plus, and you will be part of a team dedicated to service