Guest Experience Supervisor, Front Office

Hyatt Hotels Corporation; Kansas City (MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

12 free room nights after 90 days of服務

Medical, Prescription, Dental and Vis】

401K with company match

Paid Vacation, sick days, new child &\

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at retailers

Job summary

Hyatt Hotels Corporation seeks a Front Office Supervisor to lead front desk and concierge teams, ensuring seamless guest experiences across a luxury hotel environment. You will coach staff, resolve issues, and collaborate with housekeeping and other departments to maximize occupancy and guest satisfaction.

Ideal candidates have at least 2 years in supervisory Front Office or Rooms Division, strong leadership and communication skills, and familiarity with Opera or similar PMS.

Qualifications

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Passionate leader who thrives on mentoring and motivating others.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise and lead front desk associates, concierge staff, and retail staff.
• Lead by example, ensuring a seamless and memorable experience for every guest and team member.
• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience.
• Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.
• Manage daily operations while fostering a positive, collaborative, and high-performance team culture.
• Handle billing, payments, and financial transactions accurately.
• Maintain compliance with Hyatt policies, brand standards, and safety procedures.
• Resolve guest concerns promptly and professionally.
• Build and maintain strong relationships with internal and external stakeholders.
• Play an active role onboarding and the continuous development of front office colleagues through coaching and mentoring.
• Completes daily reports, operational checklists, and shift documentation to support departmental success.

Skills

Front Office Leadership

Guest Service

Team Coaching

Communication

Problem Solving

Multitasking

Tools

Opera PMS

Job description

Hyatt Hotels Corporation seeks a Front Office Supervisor to lead front desk and concierge teams, ensuring seamless guest experiences across a luxury hotel environment. You will coach staff, resolve issues, and collaborate with housekeeping and other departments to maximize occupancy and guest satisfaction.

Ideal candidates have at least 2 years in supervisory Front Office or Rooms Division, strong leadership and communication skills, and familiarity with Opera or similar PMS.