Front Office Supervisor - Orthopedic Specialists

rivhs; Williamsburg (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

rivhs in Williamsburg, Virginia is seeking a Front Office Supervisor to oversee daily clerical activities and the front desk operations, ensuring smooth patient flow from check-in to checkout.

You will supervise front office staff, train new employees, advise patients on insurance and billing issues, and coordinate with management to improve patient experience. Strong communication and organizational skills are essential for this role.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• 1 year Medical Office experience preferred.
• 1 year Coding experience preferred.
• 1 year Insurance experience preferred.

Responsibilities

• Supervise front office staff and oversee daily clerical activities.
• Advise patients and/or family members regarding insurance and billing issues.
• Ensure accurate closing procedures and deposits.
• Oversee medical records for continuity of care and timely service.

Skills

Supervisory skills

Customer service

Front office operations

Education

High School Diploma or GED

Associates Degree in Business or related field

Job description

Williamsburg, Virginia

Hiring Range

$20.40 - $26.55/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for supervising the daily activities of the clerical team members. Oversees the daily operations of the front office which includes scheduling of appointments, efficient flow of patients through the office and providing feedback related to manager. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees.

What you will do

• Assures that customer service is a focus of the practice. Provides supervision to front office staff. Uses information from patient satisfaction surveys to improve patient experience. Resolves concerns and responds to complaints related to front office operations.
• Assists patients regarding bills, insurance, and other issues. Refers to appropriate team member when unable to help personally.
• Ensures closing procedures and deposit is completed accurately.
• Oversees the completeness and accuracy of medical records for continuity of care and timely service.

Qualifications

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Medical Office experience (Preferred)
• 1 year Coding experience (Preferred)
• 1 year Insurance experience (Preferred)