Front Office Supervisor - Women's Specialty Suite

Riverside Nursing Center of Thomaston; Williamsburg (VA); Vor Ort; USD 28.000 - 37.000; Vollzeit

Zusammenfassung

Riverside Health System in Williamsburg, VA is seeking a Front Office Supervisor to oversee daily clerical activities and front desk operations. You will supervise scheduling, ensure smooth patient flow, and provide guidance to staff on billing and insurance inquiries.

The role emphasizes delivering excellent patient experience, training front office personnel, and coordinating with care teams to maintain accurate records and timely service.

Qualifikationen

• High School Diploma or GED is required.
• Associates Degree in Business or related field is preferred.
• 1 year Medical Office experience is preferred.
• 1 year Coding experience is preferred.
• 1 year Insurance experience is preferred.

Aufgaben

• Supervise daily activities of the front office clerical team.
• Oversee scheduling of appointments and patient flow through the office.
• Provide feedback to the manager and train new front office employees.
• Assist patients with bills, insurance, and related issues; refer as needed.
• Ensure closing procedures and deposits are completed accurately.
• Oversee accuracy of medical records for continuity of care.

Kenntnisse

Medical office exp

Coding exp

Insurance exp

Ausbildung

High School Diploma or GED

Associates Degree in Business or related field

Jobbeschreibung

Hiring Range $20.40 - $26.55/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Williamsburg, Virginia

Overview

Responsible for supervising the daily activities of the clerical team members. Oversees the daily operations of the front office which includes scheduling of appointments, efficient flow of patients through the office and providing feedback related to manager. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees.

What You Will Do

• Assures that customer service is a focus of the practice. Provides supervision to front office staff. Uses information from patient satisfaction surveys to improve patient experience. Resolves concerns and responds to complaints related to front office operations.
• Assists patients regarding bills, insurance, and other issues. Refers to appropriate team member when unable to help personally.
• Ensures closing procedures and deposit is completed accurately.
• Oversees the completeness and accuracy of medical records for continuity of care and timely service.

Qualifications

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Medical Office experience (Preferred)
• 1 year Coding experience (Preferred)
• 1 year Insurance experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.