Front Office Supervisor, Patient Access & Admin Ops

ADP, Inc.; San Antonio (TX); On-site; USD 50,000 - 67,000; Full time

Job summary

TEAMability is seeking an experienced Front Office Supervisor to lead daily front office operations, support patient access, insurance verification, authorization management, and revenue‑cycle workflows in a busy outpatient clinic. You will supervise front desk staff, organize priorities, improve processes, and ensure accurate patient accounts for care and reimbursement while maintaining HIPAA compliance.

This onsite, full‑time role offers a Monday–Friday schedule, collaborative teamwork, and

Qualifications

• High school diploma or equivalent.
• At least three years of progressively responsible experience in healthcare administration, medical office operations, patient access, insurance verification, authorization management, revenue‑cycle support, or a related healthcare setting.
• At least one year of experience in a lead, supervisory, training, workflow‑coordination, or comparable leadership capacity.
• Experience in pediatric healthcare, outpatient rehabilitation, or therapy services.
• Demonstrated experience researching, verifying, and interpreting insurance benefits, prior authorization requirements, payer processes, and patient financial responsibility.
• Experience using an electronic medical record or electronic health record system, navigating insurance payer portals, and using common office technology including Microsoft Outlook, Word, Excel, and Teams.
• Strong organizational, analytical, communication, documentation, and problem‑solving abilities.
• Demonstrated ability to manage competing priorities and work effectively with frequent interruptions.
• Ability to maintain patient confidentiality and follow HIPAA and organizational privacy requirements.
• Ability to communicate professionally with patients, families, staff, providers, physician offices, insurance representatives, and external partners.
• Ability to assign, prioritize, monitor, and document work using organizational tracking systems and task boards.

Responsibilities

• Supervise, train, coach, and support front office staff.
• Organize daily priorities, assign tasks, monitor completion, and coordinate phone, front desk, PTO, break, and staffing coverage.
• Manage front office work queues, trackers, and workflow‑management systems while monitoring accountability and follow‑through.
• Maintain a positive, collaborative, mission‑aligned work environment while supporting staff development and team communication.
• Review patient accounts for accurate insurance, authorization, referral, diagnosis, billing‑code, demographic, and documentation setup.
• Research, verify, interpret, and document insurance benefits, including copays, deductibles, coinsurance, visit limits, authorization requirements, and patient financial responsibility.
• Interpret payer requirements and support complex authorization cases, referral tracking, and continuity of care.
• Conduct chart audits and monitor quality, documentation, HIPAA, confidentiality, and workflow compliance.
• Maintain front office procedures, payer guides, supplies, equipment, workspace readiness, and other administrative workflows.
• Oversee patient communication standards, including call‑out notifications, reminders, authorization‑hold updates, and service recovery.
• Communicate professionally with patients, families, staff, providers, physician offices, insurance representatives, payers, billing partners, and external partners.
• Collaborate with the Director of Operations, Clinic Administrator, therapists, physician offices, payers, and billing partners; participate in operational, leadership, quality, compliance, and training meetings as required.
• Answer phones and assist with front office operations as part of the working supervisor role.

Skills

Healthcare administration

Patient access

Insurance verification

Authorization management

Revenue-cycle support

Staff leadership

Communication

HIPAA compliance

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in Healthcare Administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teams

Job description

TEAMability is seeking an experienced Front Office Supervisor to lead daily front office operations, support patient access, insurance verification, authorization management, and revenue‑cycle workflows in a busy outpatient clinic. You will supervise front desk staff, organize priorities, improve processes, and ensure accurate patient accounts for care and reimbursement while maintaining HIPAA compliance.

This onsite, full‑time role offers a Monday–Friday schedule, collaborative teamwork, and