Front Office Supervisor - Overnight

Hyatt Hotels Corporation; Scottsdale (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Pay for performance plan

20% commission on upsells

Shift differential

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor for upscale properties in the United States. You will support senior leadership, coach associates, and oversee night audit operations, guest registrations, and upsell opportunities to maximize revenue.

The role requires strong communication, a customer-focused approach, and familiarity with front office systems. Starting rate is $23.00 per hour with shift differential and a 20% commission on upsells, plus a pay-for-performance plan.

Qualifications

• Strong leadership and communication skills.
• Experience in front office operations and guest services.
• Ability to coach, schedule, and train staff.

Responsibilities

• Oversee night audit, guest registration, and front desk operations.
• Drive upsell opportunities and manage inventory and reporting.
• Coach associates, provide direction, and participate in training.

Skills

Leadership

Communication

Coaching & Training

Guest relations

Tools

Opera

HotSOS

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Front Office Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction, and may include training, scheduling, payroll, and interviewing.

Roles and Responsibilities include but are not limited to:

** Starting rate: $23.00 per hour plus shift differential and 20% commission on Upsells and Pay for performance plan.

The Overnight Front Office Supervisor leads the night audit agents whom are responsible for the guest registration process, communication of hotel services, promotions, and inventory to maximize selling opportunities at the Front Office. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquiries, assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Supervisors ability to manage the inventory and analyze reports. This role has a direct impact on the guest fulfillment with room accommodations. This position leads other associates by coaching, giving direction, and may include training.

This position offers the perfect opportunity for a seasoned Front Office Agent to advance their career into management.

Holiday and weekend availability required

A true desire to satisfy the needs of others in a fast-paced environment.

Experience and thorough understanding of Front Office Operations.

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to stand and move throughout Front Office and continuously performing essential job functions.

Ability to read, listen, and communicate effectively both verbally and in writing.

Basic computer skills required.

Previous exposure to Opera and HotSOS is ideal.

Ability to access and accurately input information using moderately complex computer systems.

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