Front Office Supervisor - Overnight

Grand Hyatt; Scottsdale (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Grand Hyatt Scottsdale Resort is seeking an Overnight Front Office Supervisor to lead night audit operations, greet guests, and coordinate front desk activities. You will coach team members, communicate service standards, and support senior leadership with basic management tasks.

The role requires a proactive, guest-focused attitude, strong cash-handling skills, and experience with Front Office systems. Availability for holidays and weekends is required, with opportunities to develop into higher

Qualifications

• Experience and thorough understanding of Front Office Operations.

Responsibilities

• Oversees night audit agents and guest registration processes.

Tools

Opera PMS

HotSOS

Job description

Organization- Grand Hyatt Scottsdale Resort

Summary
Front Office Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction, and may include training, scheduling, payroll, and interviewing.

Organization- Grand Hyatt Scottsdale Resort
Summary
Front Office Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction, and may include training, scheduling, payroll, and interviewing.
Roles and Responsibilities include but are not limited to:

• Starting rate: $23.00 per hour plus shift differential and 20% commission on Upsells and Pay for performance plan.

The Overnight Front Office Supervisor leads the night audit agents whom are responsible for the guest registration process, communication of hotel services, promotions, and inventory to maximize selling opportunities at the Front Office. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquiries, assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Supervisors ability to manage the inventory and analyze reports. This role has a direct impact on the guest fulfillment with room accommodations. This position leads other associates by coaching, giving direction, and may include training.
This position offers the perfect opportunity for a seasoned Front Office Agent to advance their career into management.
** Holiday and weekend availability required **
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Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Experience and thorough understanding of Front Office Operations.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to stand and move throughout Front Office and continuously performing essential job functions.
• Ability to read, listen, and communicate effectively both verbally and in writing.
• Basic computer skills required.
• Previous exposure to Opera and HotSOS is ideal.
• Ability to access and accurately input information using moderately complex computer systems.