Front Office Supervisor

Hyatt Hotels Corporation; Miami (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Hyatt Hotels Corporation's Dream South Beach is seeking a Front Office Supervisor to join our team in Miami, FL. You will coach front desk agents, oversee guest registration, and communicate hotel services and promotions to guests.

You will support senior leadership with basic management tasks, including scheduling, payroll and interviewing, while maintaining a guest-focused, fast-paced environment and open weekend availability.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Must have open availability, including weekends.

Responsibilities

• Lead agents responsible for guest registration and communication of hotel services and promotions.
• Assist with payments processing and guest inquiries.
• Provide coaching, direction and may include training, scheduling, payroll and interviewing.

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Dream South Beach is looking for a Front Office Supervisor to join the team. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Must have open availability, including weekends

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