Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

401k with company match

Paid vacation and sick days

New child leave and personal day

Paid family bonding time and adoption

Free employee cafeteria meals

Discounts at retailers (Apple, AT&T, T

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York in New York City is seeking an Assistant Operations Manager - Front Office to oversee the front office staff and guest services, with cash control responsibilities and handling staffing needs. This role reports to the Front Office Manager and requires meticulous attention to detail and guest-focused service.

Minimum 1–2 years of front office supervisory experience is preferred; strong communication and presentation skills are essential.

Qualifications

• 1–2 years front office supervisory/management experience preferred.
• Service‑oriented style with professional presentation skills.
• Hotel/Hospitality degree an asset.
• Must be able to work a flexible schedule, including weekends and holidays, and cover overnight shifts 2 days a week.

Responsibilities

• Oversee front office staff and guest services.
• Cash control for agents and staffing needs; coordinate scheduling.
• Training, staff development and scheduling.

Skills

Front office supervision

Customer service

Communication

Leadership

Team coordination

Education

Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Assistant Operations Manager - Front Office

US - NY - New York City

Front Office

Entry Level Manager

Full-time

67,000.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary range for this role is $67,000 – $77,000. Actual pay will be commensurate with experience.

• Free room nights, Discounted and Friends & Family Room Rates
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers – Apple, AT&T, T-Mobile, Headspaceand many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays.
• Must be able to cover overnight relief 2 days a week.

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