Front Office Agent

Hyatt Hotels Corporation; Scottsdale (AZ); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Hyatt Hotels Corporation is seeking a Front Desk Host in Scottsdale to provide warm, efficient service at the front desk and within the Front Office, Grand Club, and telephone operations. Training will cover all Front Office areas, helping you grow your skillset and contribute to our guests’ experiences.

The role emphasizes guest satisfaction, refined communication, and the ability to work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays.

Qualificações

• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Proficient in basic computer skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Customer service experience preferred.
• Ability to stand and lift up to 30 lbs.

Responsabilidades

• Assist guests with the registration process and account settlements.
• Communicate hotel services and promotions to guests.
• Provide guests with information about local attractions/restaurants in Scottsdale.
• Answer guest phone calls and perform telephone operator duties.
• Participate in Front Office and Grand Club activities to ensure a seamless guest experience.

Conhecimentos

Customer service

Verbal communication

Basic computer skills

Flexible schedule

Stand for long periods

Lifting up to 30 lbs

Descrição da oferta de emprego

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

** Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

A true desire to satisfy the needs of others in a fast-paced environment.

Previous experience in luxury hotel preferred.

Refined verbal communication skills.

Ability to stand for long periods.

Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.

Proficient in basic computer skills.

Customer service experience preferred.

Ability to work in a fast-paced environment with moderate lifting.

Ability to stand and lift up to 30 lbs.

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