Front Office Supervisor - Oral Surgery Operations Lead

Caprock Oral & Maxillofacial Surgery; Lubbock (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Goal-Based Bonus

Medical insurance

Dental and Vision insurance

401(k) Retirement Plan

PTO (paid time off)

Paid holidays

Uniform Allowance

Job summary

Caprock Oral & Maxillofacial Surgery is seeking a Front Office Supervisor to oversee day-to-day front desk operations, sampling workflows, and staff performance in Lubbock, Texas. The role focuses on staffing, training, and improving processes across the front office and administrative teams.

You will coordinate with the Clinical Manager and Revenue Cycle Management to ensure smooth patient flow, accurate insurance coding, and timely AR reconciliation.

Qualifications

• Associates degree or higher.
• 3 years of management/supervisory experience.
• 3 years of dental or medical office leadership experience.
• Must be authorized to work in the United States without sponsorship.
• Valid driver’s license and reliable transportation.
• Detail oriented with strong written and verbal communication.
• Ability to multi-task in a fast-paced environment.
• Strong critical thinking, honesty, and integrity.
• Leadership skills and customer service experience in dental/medical settings.

Responsibilities

• Assist Operations-Clinical Manager in staff and process management.
• Involve in interviewing, hiring, onboarding, and training.
• Support administrative tasks and regional projects.
• Work with front office to implement enhanced processes and measure efficiency.
• Present treatment plans to patients for procedures.
• Coordinate with Revenue Cycle Management for AR audits.
• Ensure HIPAA and OSHA compliance and workplace organization.
• Lead quarterly meetings and trainings.

Skills

Leadership

Staff management

Dental/medical office experience

Communication skills

Time management

Education

Associate degree or higher

Tools

Dental software

Office IT systems

HIPAA knowledge

Job description

Caprock Oral & Maxillofacial Surgery is seeking a Front Office Supervisor to oversee day-to-day front desk operations, sampling workflows, and staff performance in Lubbock, Texas. The role focuses on staffing, training, and improving processes across the front office and administrative teams.

You will coordinate with the Clinical Manager and Revenue Cycle Management to ensure smooth patient flow, accurate insurance coding, and timely AR reconciliation.