Front Office Supervisor - Oral Surgery

Caprock Oral & Maxillofacial Surgery; Lubbock (TX); Sur place; USD 52 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Goal-Based Bonus

Medical insurance

Dental and Vision insurance

401(k) Retirement Plan

PTO (paid time off)

Paid holidays

Uniform Allowance

Résumé du poste

Caprock Oral & Maxillofacial Surgery is seeking a Front Office Supervisor to oversee day-to-day front desk operations, sampling workflows, and staff performance in Lubbock, Texas. The role focuses on staffing, training, and improving processes across the front office and administrative teams.

You will coordinate with the Clinical Manager and Revenue Cycle Management to ensure smooth patient flow, accurate insurance coding, and timely AR reconciliation.

Qualifications

• Associates degree or higher.
• 3 years of management/supervisory experience.
• 3 years of dental or medical office leadership experience.
• Must be authorized to work in the United States without sponsorship.
• Valid driver’s license and reliable transportation.
• Detail oriented with strong written and verbal communication.
• Ability to multi-task in a fast-paced environment.
• Strong critical thinking, honesty, and integrity.
• Leadership skills and customer service experience in dental/medical settings.

Responsabilités

• Assist Operations-Clinical Manager in staff and process management.
• Involve in interviewing, hiring, onboarding, and training.
• Support administrative tasks and regional projects.
• Work with front office to implement enhanced processes and measure efficiency.
• Present treatment plans to patients for procedures.
• Coordinate with Revenue Cycle Management for AR audits.
• Ensure HIPAA and OSHA compliance and workplace organization.
• Lead quarterly meetings and trainings.

Connaissances

Leadership

Staff management

Dental/medical office experience

Communication skills

Time management

Formation

Associate degree or higher

Outils

Dental software

Office IT systems

HIPAA knowledge

Description du poste

The following position is for employment with:Caprock Oral & Maxillofacial Surgery | 10208 Quaker Ave Ste 100, Lubbock, TX 79424Alamo Maxillofacial Surgical Associates is seeking a Front Office Supervisor to assist in oversight of the day-to-day functions of our OMS practice.Essential Functions:Assist the Operations-Clinical Manager in management of all staff and processes.Assist in interviewing, hiring, onboarding, and training of new employeesFocus on positive morale and teambuilding among all teamsSupport administrative tasks and projects assigned by the Regional Operations Director.Work closely with the front office team to implement and support enhanced processes and measure efficiencies.Manage and present all treatment presentation to patients for recommended procedures.Work with the Revenue Cycle Management Team. Ensure Patient and Insurance AR is current through audits and account research.Familiarity with guidelines and navigating reimbursement rates and guidelines of insurance carriers.Work with existing vendor relationships to manage office equipment, utilities, software, IT, and facility repairs and updatesSupport staff in reaching daily, monthly, and bi-annual goals.Assist in maintaining a clean, organized workplace environment and updates in OSHA and HIPAA compliance.Support front office and admin staff with new protocols, trainings, quarterly meetings and updates.Qualifications and RequirementsAssociates degree or higher, 3 years of management/supervisory experience, 3 years of dental or medical office leadership experience.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must have a valid driver's license and reliable transportation.Must be detail oriented and possess the ability to work independently and manage time well.Excellent verbal and written communication skills.Ability to multi-task and work in a fast-paced environment.Excellent critical thinking skills.Honesty and Integrity.Displays leadership skills and behaviors that contribute to superior performance.Strong customer service, retail, sales, or dental experience (including knowledge of dental codes, terminology, procedures, and dental insurance).*The ideal candidate will have worked in Oral Surgery or Dental prior. This position will work closely with the Clinical Manager to help maximize operations. Strong and well-balanced leadership skills are absolutely necessary.BenefitsCaprock Oral and Maxillofacial Surgery is an Equal Opportunity Employer. We offer a progressive and employee-friendly work environment with a comprehensive benefit package including:Competitive salary, Goal-Based BonusMedical insuranceDental and Vision insurance401(k) Retirement PlanPTO (paid time off)Paid holidaysContinued education and training allowanceUniform AllowanceBy joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.Passion for Patient CareOutstanding ResultsWinning AttitudeEmbracing Continuous ImprovementRespect for Self and OthersPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.