Front Desk Coordinator

High Plains Oral & Facial Surgeons; Amarillo (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

High Plains Oral & Facial Surgeons in Amarillo, TX is seeking a dynamic Front Desk Office Coordinator to join our patient-first team. You will manage phone calls, scheduling, and patient accounts while supporting insurance verification and claims processing.

The role emphasizes high-quality customer service, administrative accuracy, and teamwork in a fast-paced oral surgery practice. A high school diploma and prior related experience are preferred.

Qualifications

• Completion of high school or equivalent is required.
• Experience in oral surgery, dental, or medical including INS verification, claim submission, and EOB review is preferred.
• Strong administrative experience with a track record of growth or improvement in prior roles.
• Excellent communication and customer service skills are essential.

Responsibilities

• Answer the phone, assist patients with scheduling, and create patient accounts.
• Check patients in, post payments, and convert treatment plans with accuracy.
• Assist with scheduling surgeries and ensure all preparations are made.
• Collaborate with team to handle administrative tasks and support practice efficiency.
• Verify insurance benefits, review EOBs, file and follow up on insurance claims.

Skills

Phone handling

Scheduling

Administrative skills

Multitasking

Customer service

Communication skills

Adaptability

Education

High school diploma or equivalent

Job description

High Plains Oral & Facial Surgeons1900 South Coulter Street Suite J Amarillo, TX 79106POSITION PURPOSEWe are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.PRINCIPAL RESPONSIBILITIES AND DUTIESPatient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.Insurance & Claims: Verify INS benefits, review EOB's, file and follow up on INS claims. assist with outstanding INS balances.MINIMUM QUALIFICATIONSPatient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.Educational Background: Completion of high school or equivalent is required.Experience Preferred: Previous oral surgery, dental, or medical, including INS verification, Claim submission, and EOB review experience is preferred.Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.ABOUT US ORAL SURGERY MANAGEMENTBy joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.Passion for Patient CareOutstanding ResultsWinning AttitudeEmbracing Continuous ImprovementRespect for Self and OthersPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.