Front Office Supervisor - Oral Surgery

U.S. Oral Surgery Management; Lubbock (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Goal-Based Bonus

Medical insurance

Dental and Vision insurance

401(k) Retirement Plan

PTO

Paid holidays

Education and training allowance

Uniform allowance

Job summary

Caprock Oral & Maxillofacial Surgery in Lubbock, TX is seeking an experienced Operations Manager to lead staff and streamline clinic processes. You will work closely with clinical and administrative teams to drive efficiency and ensure accurate revenue-cycle operations.

This role emphasizes leadership, compliance, and high service standards in a fast-paced dental setting. The ideal candidate brings 3+ years of dental/medical office leadership, strong communication, and a proven ability to manage

Qualifications

• Associates degree or higher, plus 3 years of management/supervisory experience.
• 3 years of dental or medical office leadership experience.
• Authorized to work in the United States without company sponsorship now or in the future.
• Valid driver's license and reliable transportation.
• Detail oriented with ability to work independently and manage time well.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience in Oral Surgery or Dental settings preferred; leadership is essential.

Responsibilities

• Assist the Operations-Clinical Manager in managing staff and processes.
• Interviewing, hiring, onboarding and training of new employees.
• Foster positive morale and teambuilding across teams.
• Support administrative tasks and projects from the Regional Operations Director.
• Collaborate with front office to implement improved processes and measure efficiencies.
• Present treatment plans to patients for procedures.
• Coordinate with Revenue Cycle Management to keep Patient and Insurance AR current through audits.
• Navigate insurance reimbursement guidelines and carrier policies.
• Maintain vendor relationships for equipment, IT, and facilities.
• Support staff in achieving daily, monthly, and bi-annual goals.
• Maintain OSHA and HIPAA compliance and a clean workplace.

Job description

Job Details

Job Location: TX16 Lubbock - LUBBOCK, TX 79424, Position Type: FT1, Salary Range: $24.00 - $26.00 Hourly, The following position is for employment with: Caprock Oral & Maxillofacial Surgery | 10208 Quaker Ave Ste 100, Lubbock, TX 79424

Essential Functions

• Assist the Operations-Clinical Manager in management of all staff and processes.
• Assist in interviewing, hiring, onboarding, and training of new employees
• Focus on positive morale and teambuilding among all teams
• Support administrative tasks and projects assigned by the Regional Operations Director.
• Work closely with the front office team to implement and support enhanced processes and measure efficiencies.
• Manage and present all treatment presentation to patients for recommended procedures.
• Work with the Revenue Cycle Management Team. Ensure Patient and Insurance AR is current through audits and account research.
• Familiarity with guidelines and navigating reimbursement rates and guidelines of insurance carriers.
• Work with existing vendor relationships to manage office equipment, utilities, software, IT, and facility repairs and updates
• Support staff in reaching daily, monthly, and bi-annual goals.
• Assist in maintaining a clean, organized workplace environment and updates in OSHA and HIPAA compliance.
• Support front office and admin staff with new protocols, trainings, quarterly meetings and updates.

Qualifications and Requirements

• Associates degree or higher, 3 years of management/supervisory experience, 3 years of dental or medical office leadership experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license and reliable transportation.
• Must be detail oriented and possess the ability to work independently and manage time well.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Excellent critical thinking skills.
• Honesty and Integrity.
• Displays leadership skills and behaviors that contribute to superior performance.
• Strong customer service, retail, sales, or dental experience (including knowledge of dental codes, terminology, procedures, and dental insurance).
• The ideal candidate will have worked in Oral Surgery or Dental prior. This position will work closely with the Clinical Manager to help maximize operations. Strong and well-balanced leadership skills are absolutely necessary.

Benefits

Caprock Oral and Maxillofacial Surgery is an Equal Opportunity Employer. We offer a progressive and employee-friendly work environment with a comprehensive benefit package including:

• Competitive salary, Goal-Based Bonus
• Medical insurance
• Dental and Vision insurance
• 401(k) Retirement Plan
• PTO (paid time off)
• Paid holidays
• Continued education and training allowance
• Uniform Allowance

By joining US Oral Surgery Management (USOSM)

you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values

• Passion for Patient Care
• Outstanding Results
• Winning Attitude
• Embracing Continuous Improvement
• Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.