Oral Surgery Front Office Leader | Team & Process Excellence

US Oral Surgery Management; Lubbock (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

PTO (paid time off)

Paid holidays

Continued education and training

Uniform Allowance

Job summary

Caprock Oral & Maxillofacial Surgery in Lubbock, TX is seeking a Front Office Supervisor to oversee day-to-day operations of our OMS practice.

You will lead front office staff, hire and train new team members, and collaborate with the Clinical Manager to maximize efficiency while ensuring HIPAA and OSHA compliance. The role emphasizes patient services, revenue cycle oversight, and strong teamwork across departments.

Qualifications

• Associates degree or higher with 3 years of management/supervisory experience.
• 3 years of dental or medical office leadership experience.
• Authorized to work in the United States without sponsorship.
• Valid driver's license and reliable transportation.
• Detail oriented with strong time management.
• Excellent verbal and written communication skills.
• Experience in Oral Surgery or dental operations preferred.

Responsibilities

• Assist in managing all staff and processes with the Operations-Clinical Manager.
• Assist in interviewing, hiring, onboarding, and training of new employees.
• Foster positive morale and teambuilding across all teams.
• Support administrative tasks assigned by the Regional Operations Director.
• Collaborate with front office to implement processes and measure efficiencies.
• Manage and present treatment presentations to patients for procedures.
• Work with Revenue Cycle Management to audit AR and ensure insurance accuracy.
• Navigate reimbursement guidelines of insurance carriers.
• Oversee vendor relationships for office equipment, IT, and facilities.
• Help staff reach daily, monthly, and bi-annual goals.
• Maintain OSHA and HIPAA compliance and update protocols.

Skills

Leadership

Staff training

Dental operations

Communication

Customer service

Budget management

HIPAA compliance

Education

Associates degree or higher

Job description

Caprock Oral & Maxillofacial Surgery in Lubbock, TX is seeking a Front Office Supervisor to oversee day-to-day operations of our OMS practice.

You will lead front office staff, hire and train new team members, and collaborate with the Clinical Manager to maximize efficiency while ensuring HIPAA and OSHA compliance. The role emphasizes patient services, revenue cycle oversight, and strong teamwork across departments.