Front Office Supervisor - Oral Surgery

US Oral Surgery Management; Lubbock (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

PTO (paid time off)

Paid holidays

Continued education and training

Uniform Allowance

Job summary

Caprock Oral & Maxillofacial Surgery in Lubbock, TX is seeking a Front Office Supervisor to oversee day-to-day operations of our OMS practice.

You will lead front office staff, hire and train new team members, and collaborate with the Clinical Manager to maximize efficiency while ensuring HIPAA and OSHA compliance. The role emphasizes patient services, revenue cycle oversight, and strong teamwork across departments.

Qualifications

• Associates degree or higher with 3 years of management/supervisory experience.
• 3 years of dental or medical office leadership experience.
• Authorized to work in the United States without sponsorship.
• Valid driver's license and reliable transportation.
• Detail oriented with strong time management.
• Excellent verbal and written communication skills.
• Experience in Oral Surgery or dental operations preferred.

Responsibilities

• Assist in managing all staff and processes with the Operations-Clinical Manager.
• Assist in interviewing, hiring, onboarding, and training of new employees.
• Foster positive morale and teambuilding across all teams.
• Support administrative tasks assigned by the Regional Operations Director.
• Collaborate with front office to implement processes and measure efficiencies.
• Manage and present treatment presentations to patients for procedures.
• Work with Revenue Cycle Management to audit AR and ensure insurance accuracy.
• Navigate reimbursement guidelines of insurance carriers.
• Oversee vendor relationships for office equipment, IT, and facilities.
• Help staff reach daily, monthly, and bi-annual goals.
• Maintain OSHA and HIPAA compliance and update protocols.

Skills

Leadership

Staff training

Dental operations

Communication

Customer service

Budget management

HIPAA compliance

Education

Associates degree or higher

Job description

The following position is for employment with:

Caprock Oral & Maxillofacial Surgery | 10208 Quaker Ave Ste 100, Lubbock, TX 79424

Alamo Maxillofacial Surgical Associates is seeking a Front Office Supervisor to assist in oversight of the day-to-day functions of our OMS practice.

Essential Functions

• Assist the Operations-Clinical Manager in management of all staff and processes.
• Assist in interviewing, hiring, onboarding, and training of new employees
• Focus on positive morale and teambuilding among all teams
• Support administrative tasks and projects assigned by the Regional Operations Director.
• Work closely with the front office team to implement and support enhanced processes and measure efficiencies.
• Manage and present all treatment presentation to patients for recommended procedures.
• Work with the Revenue Cycle Management Team. Ensure Patient and Insurance AR is current through audits and account research.
• Familiarity with guidelines and navigating reimbursement rates and guidelines of insurance carriers.
• Work with existing vendor relationships to manage office equipment, utilities, software, IT, and facility repairs and updates
• Support staff in reaching daily, monthly, and bi-annual goals.
• Assist in maintaining a clean, organized workplace environment and updates in OSHA and HIPAA compliance.
• Support front office and admin staff with new protocols, trainings, quarterly meetings and updates.

Qualifications And Requirements

• Associates degree or higher, 3 years of management/supervisory experience, 3 years of dental or medical office leadership experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license and reliable transportation.
• Must be detail oriented and possess the ability to work independently and manage time well.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Excellent critical thinking skills.
• Honesty and Integrity.
• Displays leadership skills and behaviors that contribute to superior performance.
• Strong customer service, retail, sales, or dental experience (including knowledge of dental codes, terminology, procedures, and dental insurance).
• The ideal candidate will have worked in Oral Surgery or Dental prior. This position will work closely with the Clinical Manager to help maximize operations. Strong and well-balanced leadership skills are absolutely necessary.

Benefits

Caprock Oral and Maxillofacial Surgery is an Equal Opportunity Employer. We offer a progressive and employee-friendly work environment with a comprehensive benefit package including:

• Competitive salary, Goal-Based Bonus
• Medical insurance
• Dental and Vision insurance
• 401(k) Retirement Plan
• PTO (paid time off)
• Paid holidays
• Continued education and training allowance
• Uniform Allowance

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values

P – Passion for Patient Care

O – Outstanding Results

W – Winning Attitude

E – Embracing Continuous Improvement

R – Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.