Assistant Front Office Manager — Lead Guest Services

Doubletree-Raleigh; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Company-paid disability & life

Employee Assistance Program

Medical, dental, and vision (HSA)

Job summary

DoubleTree Durham is seeking an Assistant Front Office Manager to lead the Front Desk and related guest service departments, ensuring exceptional service and operational excellence. This role supports profitability and guest satisfaction by maintaining standards, optimizing staffing, and fostering a service-oriented culture.

You will supervise scheduling, payroll, credit control, and reservations, driving occupancy and ADR through effective selling and cross-department collaboration.

Qualifications

• Bachelor's degree in Management or Hotel Administration or equivalent.
• 2+ years in front desk operations with supervisory exposure.
• Experience budgeting, forecasting, and labor management preferred.

Responsibilities

• Lead and supervise the Front Desk and related guest service departments.
• Manage departmental scheduling and payroll in line with occupancy.
• Resolve guest concerns to maintain high satisfaction scores.
• Oversee reservations and room management to optimize occupancy and ADR.

Skills

Leadership

Problem-solving

Front office operations

Communication

Time management

Education

Bachelor's degree in Management

Hotel Administration

Tools

Front desk systems

Job description

DoubleTree Durham is seeking an Assistant Front Office Manager to lead the Front Desk and related guest service departments, ensuring exceptional service and operational excellence. This role supports profitability and guest satisfaction by maintaining standards, optimizing staffing, and fostering a service-oriented culture.

You will supervise scheduling, payroll, credit control, and reservations, driving occupancy and ADR through effective selling and cross-department collaboration.