Assistant Front Desk & Guest Experience Manager

Maadaadizi; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) including 401(k) match

Paid Time Off

Employee Discount

Job summary

Maadaadizi in Minneapolis seeks an Assistant Front Office Manager to support daily front desk operations, PBX, night audit, and bell services, ensuring seamless guest experiences.

You will supervise, train, and coach a team while providing hands-on support with check-ins, check-outs, reservations, guest billing, and service inquiries. As leader on duty when assigned, you’ll uphold standards and guest satisfaction.

Qualifications

• Minimum 2 years of customer service experience.
• Hotel front desk experience required.
• Previous supervisory experience required.

Responsibilities

• Interview, train, schedule, coach, and evaluate front office staff.
• Supervise daily front desk operations to maintain efficiency and guest satisfaction.
• Support front desk attendants with check-ins, check-outs, reservations, and guest billing questions.
• Oversee PBX operations and bell staff, assist guests with inquiries.
• Act as Manager on Duty during assigned shifts and uphold service standards.
• Ensure accurate cash handling and guest account reconciliation.
• Manage reservations and maximize occupancy using upselling techniques.
• Address and resolve guest concerns promptly and professionally.

Skills

Customer service

Supervisory

Front desk operations

Cash handling

Communication

Education

High school diploma

Bachelor’s degree or equivalent (preferred)

Tools

PMS (property management system)

Cash register/ POS

Telephone system

Job description

Maadaadizi in Minneapolis seeks an Assistant Front Office Manager to support daily front desk operations, PBX, night audit, and bell services, ensuring seamless guest experiences.

You will supervise, train, and coach a team while providing hands-on support with check-ins, check-outs, reservations, guest billing, and service inquiries. As leader on duty when assigned, you’ll uphold standards and guest satisfaction.