Front Office Supervisor - PM Shifts, Growth & Perks

Hyatt Taleo; Minneapolis (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company match

Discounted room nights

Free room nights after 90 days

Education assistance

Discounted employee parking

Fitness center access

Free meals in cafeteria

Food & beverage discounts

Paid time off

Job summary

Hyatt Regency Minneapolis is seeking a Front Office Supervisor for the PM shift to oversee front desk operations and coach the front office team. You will ensure smooth guest check-in/check-out and resolve routine concerns while upholding Hyatt policies and service standards.

The role includes leading staff, coordinating with other departments, and contributing to training efforts, with benefits available after 30 days of employment.

Qualifications

• Minimum of 2 years of front desk or guest service experience.
• Previous lead or supervisory experience preferred.
• This is a PM position with shifts starting between 2:00pm-4:00pm; weekends and holidays require flexible availability.
• Strong guest service, communication, and problem-solving skills.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Provide guidance and support to Front Desk Agents.
• Ensure efficient guest check-in and check-out processes.
• Resolve routine guest concerns and escalate issues as needed.
• Ensure compliance with hotel policies and service standards.
• Assist with training and onboarding new team members.
• Coordinate with other departments to support guest needs.
• Complete shift reports and communicate operational updates to management.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Job description

Hyatt Regency Minneapolis is seeking a Front Office Supervisor for the PM shift to oversee front desk operations and coach the front office team. You will ensure smooth guest check-in/check-out and resolve routine concerns while upholding Hyatt policies and service standards.

The role includes leading staff, coordinating with other departments, and contributing to training efforts, with benefits available after 30 days of employment.