Front Office Supervisor – Luxury Hotel, Guest Experience

Pnwhospitality; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Reduced parking

Dry cleaning discount

Complimentary meal

Transit reimbursement

Career growth opportunities

Job summary

The Edgewater Hotel, part of Noble House Hotels & Resorts, is seeking an energetic Assistant Front Office Manager to lead Front Desk, Guest Services, and related teams. You will support Directors, supervise staff, and uphold service standards to deliver exceptional guest experiences.

Ideal candidates have 3+ years in Front Office/Reservations with 1+ year in a supervisory role in a luxury setting, plus strong organizational and interpersonal skills. Weekend/evening availability is required.

Qualifications

• 3+ years experience in a Front Office/Reservations position with 1+ years in a Supervisory role, preferably in a luxury property.

Responsibilities

• Provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team.
• Training, adherence and upholding of service standards.
• Participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs.
• Oversee associate performance to include supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward.
• Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly.
• Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. as it is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction.

Job description

The Edgewater Hotel, part of Noble House Hotels & Resorts, is seeking an energetic Assistant Front Office Manager to lead Front Desk, Guest Services, and related teams. You will support Directors, supervise staff, and uphold service standards to deliver exceptional guest experiences.

Ideal candidates have 3+ years in Front Office/Reservations with 1+ year in a supervisory role in a luxury setting, plus strong organizational and interpersonal skills. Weekend/evening availability is required.