Assistant Front Office Manager

Pnwhospitality; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Reduced parking

Dry cleaning discount

Complimentary meal

Transit reimbursement

Career growth opportunities

Job summary

The Edgewater Hotel, part of Noble House Hotels & Resorts, is seeking an energetic Assistant Front Office Manager to lead Front Desk, Guest Services, and related teams. You will support Directors, supervise staff, and uphold service standards to deliver exceptional guest experiences.

Ideal candidates have 3+ years in Front Office/Reservations with 1+ year in a supervisory role in a luxury setting, plus strong organizational and interpersonal skills. Weekend/evening availability is required.

Qualifications

• 3+ years experience in a Front Office/Reservations position with 1+ years in a Supervisory role, preferably in a luxury property.

Responsibilities

• Provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team.
• Training, adherence and upholding of service standards.
• Participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs.
• Oversee associate performance to include supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward.
• Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly.
• Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. as it is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction.

Job description

Description

We are currently looking for an energetic, service oriented, fun individual to join our team as an Assistant Front Office Manager!

The Assistant Front Office Manager will be responsible for but not limited to:

• Provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team.
• Training, adherence and upholding of service standards.
• Participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs.
• Oversee associate performance to include, but not limited to, providing supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward.
• Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly.
• Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. as it is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction.
  

The ideal candidate possesses:
Excellent reading, writing & oral proficiency of the English language.
Excellent organizational skills, attention to detail, and ability to multitask.
Ability to organize, delegate & work under pressure.
Proficiency in Microsoft Office, Outlook and the Internet.
A flexible schedule is required and with the ability to work weekends, evenings, and holidays.
Previous experience in overseeing associates under a collective bargaining agreement a plus.

Leadership enjoys the following benefits:

• Affordable Health Benefits Package--Medical/Dental/Vision (individual and family coverage at only $50/month)
• 401k plan--with employer matching
• Paid days off--holidays/personal/vacation/sick
• Reduced Parking--$2 valet per day
• Discounted dry cleaning
• Complimentary meal
• Bus Pass Reimbursement Program--50% of bus and ferry transportation reimbursed
• Career growth opportunities

Our Culture:

The Noble House Hotels & Resorts philosophy emphasizes 'location, distinction, and soul'. Our properties are not a 'one-size-fits-all'. And neither are our associates. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. In fact, having fun is so important to us that it is included in our corporate core values statement.

Requirements

3+ years experience in a Front Office/Reservations position with 1+ years in a Supervisory role, preferably in a luxury property.