Guest Services & Operations Manager — Luxury Hotel

The Ritz-Carlton Hotel Company, L.L.C.; Half Moon Bay (CA); Presencial; USD 78.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance available

Descripción de la vacante

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management professional to serve as the Property Manager on Duty, overseeing all property operations and guest relations.

The candidate will resolve guest issues, manage the lobby flow, and lead the Guest Relations team to maintain the highest hospitality standards. Responsibilities include directing daily operations, ensuring guest satisfaction, and implementing service improvements while coordinating with other departments to maintain the

Formación

• High school diploma or GED or equivalent required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsabilidades

• Lead Guest Services Teams, guiding and mentoring staff and maintaining service standards.
• Maintain guest services and front desk goals; handle complaints and ensure guest satisfaction.
• Provide exceptional customer service and model Ritz-Carlton hospitality at all times.
• Implement projects and policies; manage payroll and departmental procedures as needed.
• Conduct human resources activities including performance management and coaching.

Educación

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related field

Descripción del empleo

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management professional to serve as the Property Manager on Duty, overseeing all property operations and guest relations.

The candidate will resolve guest issues, manage the lobby flow, and lead the Guest Relations team to maintain the highest hospitality standards. Responsibilities include directing daily operations, ensuring guest satisfaction, and implementing service improvements while coordinating with other departments to maintain the