Front Desk Manager – Guest Experience Leader

The Ritz-Carlton Hotel Company, L.L.C.; New York (NY); On-site; USD 44,000 - 57,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

The Ritz-Carlton Hotel Company, L.L.C. seeks an entry-level management professional responsible for leading and assisting with daily shift requirements across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

The role focuses on guest and employee satisfaction while supporting budget goals and administrative tasks. Relevant experience in guest services or front desk operations is preferred, with a high school diploma or GED; a 2-year degree in Hospitality or related field is also

Qualifications

• 1 year experience in the guest services, front desk, or related professional area.
• Strong customer service and communication skills.
• Ability to assist in leading daily shift operations.

Responsibilities

• Lead and assist with daily shift requirements in front office areas (Bell/Door Staff, Switchboard, Front Desk).
• Support Front Office goals and guest satisfaction initiatives.
• Assist in completing financial and administrative responsibilities.

Skills

Guest services experience

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Ritz-Carlton Hotel Company, L.L.C. seeks an entry-level management professional responsible for leading and assisting with daily shift requirements across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

The role focuses on guest and employee satisfaction while supporting budget goals and administrative tasks. Relevant experience in guest services or front desk operations is preferred, with a high school diploma or GED; a 2-year degree in Hospitality or related field is also