Front Office Manager

Baccarat New York, L.L.C.; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary ($75,000.00 – $80,000.00 per year)

Inclusive workplace culture

Professional growth opportunities

Job summary

Baccarat New York, L.L.C. is looking for an engaging Front Office Manager to enhance guest experiences at our luxury hotel. The ideal candidate will have a strong leadership background, focusing on the operations of check-in/check-out and ensuring excellent service quality.

With a minimum of 2 years in a similar supervisory role, candidates should possess financial awareness, effective communication skills, and the ability to work a flexible schedule. Join us for a rewarding and inclusive workplace.

Qualifications

• Minimum of 2 years of experience in a front office supervisory role, preferably in upper-upscale or luxury hotels.
• Strong knowledge of front office operations and guest engagement.
• Excellent verbal and written communication skills.
• Proven leadership abilities.

Responsibilities

• Supervise the front office team to ensure welcoming guest interactions.
• Lead and motivate team members in a collaborative environment.
• Manage operations including check-in/check-out and guest requests.
• Enhance guest experience by proactively addressing needs.

Skills

Leadership

Problem-solving

Guest engagement

Financial performance

Communication

Education

Post-secondary diploma or degree

Job description

Grow with us… Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Job Overview

We’re currently seeking an impossibly charismatic Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.

Responsibilities

• Supervise the front office team, ensuring welcoming guest interactions and service standards.
• Lead and motivate team members, fostering a collaborative and high‑performing environment.
• Manage front office operations, including check‑in/check‑out procedures, reservations, and guest requests.
• Oversee financial performance and operational efficiency of the front office.
• Enhance guest experience by proactively addressing needs and elevating service quality.

Qualifications

• Minimum of 2 years of experience in a front office supervisory role, preferably in upper‑upscale or luxury hotels.
• Strong knowledge of front office operations, guest and team engagement, and financial performance.
• Post‑secondary diploma or degree a plus.
• Excellent verbal and written communication skills.
• Proven leadership and problem‑solving abilities.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Benefits

• Competitive salary ($75,000.00 – $80,000.00 per year).
• Inclusive and diverse workplace culture.
• Opportunities for professional growth and development.

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

About the Company

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.