Front Office Supervisor

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a Front Office Supervisor to lead and inspire the front desk team. Your responsibilities will include welcoming guests, mentoring team members, ensuring guest satisfaction, and maintaining high service standards.

The ideal candidate has a post-secondary diploma or related degree, along with at least 2 years of supervisory experience in a luxury hotel. You will work collaboratively with other departments, optimize operations, and uphold the organization’s values of diversity and sustainability.

Qualifications

• Minimum 2 years of comparable supervisory experience in a luxury hotel.
• Proficient verbal and written English communication.
• Ability to stand for extended periods and meet physical demands of the job.

Responsibilities

• Lead and manage the front desk to ensure guest satisfaction and product quality.
• Supervise and develop team members, providing coaching and performance feedback.
• Coordinate with other departments to resolve service requests.

Skills

Supervisory experience

English communication

Professional appearance

Operational flexibility

Mentoring

Education

Post-secondary diploma or degree in a related field

Job description

Front Office Supervisor

Job Overview: We are looking for a service-minded Front Office Supervisor to lead and inspire our front desk team. The role involves welcoming guests, mentoring team members, ensuring guest satisfaction, and maintaining high standards of service and product quality across the hotel.

Responsibilities

• Lead and manage the front desk to ensure guest satisfaction and product quality.
• Supervise and develop team members, providing coaching and performance feedback.
• Coordinate with other departments (F&B, Housekeeping, Engineering, Loss Prevention) to resolve service requests.
• Develop and prioritize goals and action plans to improve service performance and guest retention.
• Maintain open, collaborative relationships with guests and internal stakeholders.
• Report incidents, accidents, and safety concerns and complete required safety training.
• Schedule staff based on business demands and track time and attendance.
• Identify opportunities to optimize operations, drive innovation, and implement necessary changes.

Qualifications & Skills

• A post‑secondary diploma or degree in a related field.
• Minimum 2 years of comparable supervisory experience in a luxury hotel.
• Proficient verbal and written English communication.
• Professional appearance and demeanor aligned with the brand.
• Ability to stand for extended periods and meet physical demands of the job.
• Flexibility to work a 24‑hour operation, including holidays and weekends.
• Commitment to the organization’s diversity, inclusion, and sustainability values.

Equal Employment Opportunity

Starwood Hotels is an equal opportunity employer. We celebrate a diverse and sustainable workforce, are committed to non‑discrimination, and provide accommodations for applicants with disabilities. If you require special accommodations, please visit People Operations.