Assistant Front Office Manager

Treehouse Sunnyvale, L.L.C.; Palo Alto (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision coverage

Employee Assistance Program (EAP)

Retirement-planning options

Paid personal days and holiday pay

Career advancement opportunities

Job summary

Treehouse Sunnyvale, L.L.C. is seeking an Assistant Front Office Manager in Palo Alto, California. This role involves training, supervising, and mentoring the Front Office team to create exceptional guest service.

The ideal candidate will have at least 2 years of supervisory experience in a hotel environment, strong leadership skills, and the ability to communicate effectively. The position offers competitive benefits including medical coverage and career advancement opportunities.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role.
• Proven leadership skills and advanced knowledge of front-office operations.
• Ability to work a flexible schedule, including holidays.

Responsibilities

• Train, supervise, and mentor Front Office staff.
• Manage daily operations of the Front Office and maintain high service standards.
• Support the Front Office Manager in financial performance and guest engagement.

Skills

Leadership skills

Strong communication skills

Education

Post-secondary diploma or degree

Job description

Job Summary

We are looking for a service‑mindful Assistant Front Office Manager to lead and inspire our Front Office team. In this role you will train, supervise, and mentor new hires, setting them up for success while interacting with guests daily. You will lead by example and help create exceptional guest service.

Responsibilities

• Train, supervise, and mentor Front Office staff to ensure staff readiness.
• Lead by example, delivering consistent and welcoming service to guests.
• Manage daily operations of the Front Office and maintain high service standards.
• Support the Front Office Manager in financial performance and guest engagement.

Qualifications

• Minimum of 2years experience in a Front Office supervisory role, preferably in an upper‑upscale or luxury hotel environment.
• Post‑secondary diploma or degree is a plus.
• Advanced knowledge of front‑office operations and proven leadership skills.
• Strong communication skills, both verbal and written.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Benefits

• Competitive medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Retirement‑planning options.
• Paid personal days and holiday pay.
• Career advancement opportunities within a rapidly growing organization.

Equal Employment Opportunity Statement

Starwood Hotels is an Equal‑Opportunity Employer. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.