Assistant Front Office Manager - Guest Experience Lead

Treehouse Hotels; Sunnyvale (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

Starwood Hotels in Sunnyvale is seeking an Assistant Front Office Manager to lead and mentor our guest services team in a luxury setting. You will train, supervise and coach new hires, ensuring service standards and seamless guest experiences across shifts.

The ideal candidate has at least 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury hotel. A post-secondary diploma or degree is a plus, with strong communication and leadership skills.

Qualifications

• Minimum 2 years in a Front Office supervisory role.
• Experience in upper-upscale or luxury hotel environment.

Responsibilities

• Lead and mentor front office team in daily operations.
• Train and supervise new hires to ensure service standards.
• Engage with guests to deliver warm, personalized service.

Skills

Front Office supervision

Guest service leadership

Communication skills

Financial performance

Staff training

Education

Diploma or degree

Job description

Starwood Hotels in Sunnyvale is seeking an Assistant Front Office Manager to lead and mentor our guest services team in a luxury setting. You will train, supervise and coach new hires, ensuring service standards and seamless guest experiences across shifts.

The ideal candidate has at least 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury hotel. A post-secondary diploma or degree is a plus, with strong communication and leadership skills.