Front Office Supervisor

Advenire, St. George; St. George (VT); On-site; USD 40,000 - 52,000; Full time

Job summary

Advenire, St. George in Vermont seeks a Front Office Supervisor to oversee daily front desk tasks and train staff on hotel policy, PMS, and brand standards. The role ensures accurate communication about groups and guest needs to keep the team informed and prepared.

The supervisor will promote a positive work environment, manage shifts, collaborate with housekeeping, and resolve guest concerns promptly while maintaining adherence to safety and company policies.

Qualifications

• Training front office associates on hotel policy and procedure
• Communicate with all departments to coordinate guest needs
• Collaborate with housekeeping to maintain accurate room status
• Resolve guest concerns quickly and courteously
• Prepare and review daily front desk reporting and take action as needed
• Ensure compliance with company policies and brand standards
• Operate Front Office computer system and related software
• Maintain attentive, friendly, and helpful service at all times
• May act as Manager on Duty to support hotel operations
• May assist in other hotel areas such as housekeeping, breakfast, or engineering

Responsibilities

• Oversee workload during shifts of front office associates
• May train new employees and provide coaching when necessary
• Maintain working relationships and communicate with all departments
• Collaborate with housekeeping for accurate room status
• Resolve guest concerns quickly and courteously
• Update group information and relay to front office staff
• Prepare daily front desk reports and address hotel/guest interests
• Ensure policy and brand standard compliance
• Operate Front Office system and perform basic configurations
• Provide guidance to all departments as Manager on Duty
• Assist in other hotel areas as requested

Job description

Description

The Front Office Supervisor will oversee the daily tasks of the front desk. They may be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition.

• Oversee workload during shifts of front office associates.
• May train new employees, provide coaching when necessary.
• Maintains working relationships and?communicates?with all departments.
• Collaborates with housekeeping to ensure that accurate?room status?information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees.
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office?computer?system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.

• Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.