Front Office Supervisor

Peachtree Group; Delray Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Delray Beach, FL, seeks a Front Office Supervisor to lead the guest services team and ensure smooth operations for exceptional guest satisfaction. You will oversee daily shifts, train and coach staff, resolve guest inquiries promptly, and maintain strong relationships with housekeeping and reservations.

This on-site role emphasizes courteous, professional service and precise cash handling in line with hotel policies.

Qualifications

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Responsibilities

• Supervise daily shift processes to ensure SOP compliance.
• Train and coach front desk staff to deliver quality service.
• Resolve guest issues quickly to maintain high satisfaction.
• Foster strong cross-department collaboration with housekeeping and reservations.
• Oversee cash handling and banking compliance at the front desk.

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.