Front Office Supervisor

PEG Companies, Inc.; Saint George (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

PEG Companies, Inc. is seeking a Front Office Supervisor to oversee daily front desk tasks and training across front desk, night audit, valet, and related roles.

The role ensures clear communication of groups or special guest needs and promotes a positive, recognized work environment. Responsibilities include coordinating shifts, coaching staff, collaborating with housekeeping, resolving guest concerns promptly, and maintaining accurate front desk reporting while upholding brand standards and

Qualifications

• Experience supervising front desk operations in a hotel
• Ability to train front office staff on policy and procedures
• Strong guest service and communication skills

Responsibilities

• Oversee workload during shifts of front office associates.
• May train new employees and provide coaching when necessary.
• Maintain relationships and communicate with all departments.
• Collaborate with housekeeping to maintain accurate room status information.
• Resolve guest concerns quickly, efficiently and courteously.
• Update group information and relay requirements to front office staff.
• Prepare and review daily front desk reporting and take action as needed.
• Ensure compliance with company policies and brand standards.
• Operate Front Office computer system, including reports and simple config changes.
• Ensure staff are attentive, friendly, and courteous at all times.

Skills

Front desk supervision

Team training

Guest service

Tools

PMS software

Job description

Description

The Front Office Supervisor will oversee the daily tasks of the front desk. They may be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition.

• Oversee workload during shifts of front office associates.
• May train new employees, provide coaching when necessary.
• Maintains working relationships and?communicates?with all departments.
• Collaborates with housekeeping to ensure that accurate?room status?information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees.
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office?computer?system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.

• Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.