Front Office Supervisor - Lead Guest Services Team

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Paid Weekly (Every Friday!)

Medical, Dental & Vision Insurance

Competitive 401 (k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability Ins

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, YourFriends

Wellness Programs

Monthly Employee Appreciation Activit­

Learning and Development Opportunities

Employee Referral Program

Job summary

Hampton Inn & Suites by Hilton-Buffalo Downtown, located at 220 Delaware Avenue, Buffalo, NY 14202, is seeking a Front Office Supervisor to lead the front desk team and assist hotel management.

The role includes overseeing guest services, supervising front office staff, handling check-in/check-out, reservations, and guest requests. Shifts are 7 AM–3 PM and 3 PM–11 PM, with weekend availability required.

Qualifications

• Experience supervising front desk staff.
• Knowledge of property management and reservation systems (PMS).
• Excellent guest service and communication skills.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team including interviewing, hiring, training, and performance appraisal processes.
• Greet guests, process check-in/check-out in the PMS, manage reservations and guest requests.

Skills

Front Office Supervisor

Guest Services

Front Desk Operations

Job description

Hampton Inn & Suites by Hilton-Buffalo Downtown, located at 220 Delaware Avenue, Buffalo, NY 14202, is seeking a Front Office Supervisor to lead the front desk team and assist hotel management.

The role includes overseeing guest services, supervising front office staff, handling check-in/check-out, reservations, and guest requests. Shifts are 7 AM–3 PM and 3 PM–11 PM, with weekend availability required.