Front Office Supervisor - Royal Palms Resort

Hyatt; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hotel Travel Discounts - Complimentary

Discounted Hyatt Hotel Room Nights

Health Benefits - Medical, Dental, and

Vision Insurance

Retirement savings plan

Professional development and training

Global Hyatt opportunities

Tuition/Wellness reimbursement

Free employee meals

Job summary

Royal Palms Resort and Spa in Phoenix, AZ, part of Hyatt, is seeking a Front Office Supervisor to lead guest registration, promote hotel services, coach team members, schedule and interview staff, and address guest concerns to enhance the guest experience.

Responsibilities include coaching associates, organizing shifts, supporting senior leadership, and ensuring smooth Front Office operations while maintaining Hyatt’s standards of service and hospitality.

Qualifications

• Excellent customer service skills.
• Refined verbal and written communication abilities.
• Ability to stand for long periods.
• Experience and understanding of Front Office operations.
• Weekend availability required.

Responsibilities

• Support senior leadership by developing and assuming basic management responsibilities.
• Lead other associates by coaching, giving direction and training, scheduling, and interviewing as needed.
• Handle guest issues and de-escalate guest/employee concerns.
• Oversee guest registration, communicate hotel services and promotions, and process payments.

Skills

Customer service

Communication

Guest relations

Front Office operations

Weekend availability

Job description

Starting at $22.00hour

Role & Responsibilities include but are not limited to:

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, and interviewing. An ability to handle guest issues/concerns and de-escalation of guest/employee related concerns is a must.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conver sation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

The Hotel

A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, and more than 20,000 square feet of estate-like meeting space . Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook's restaurant, the Mix Up Bar and Forbes Four Star Alvadora Spa .

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Skills & Requirements

• Excellent Customer Service Skills.
• Refined verbal and written communication skills and ability to learn various computer systems.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Weekend availability a must.

Why work for Royal Palms Resort and Spa?

• Hotel Travel Discounts - Complimentary & Discounted Hyatt Hotel Room Nights
• Health Benefits - Comprehensive Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year
• Enjoy free employee meals in our employee dining hall

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.