Front Office Supervisor - Royal Palms Resort

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hotel travel discounts

Health, dental and vision insurance

Retirement savings plan

Tuition/Wellness reimbursement

Free employee meals

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor for Royal Palms Resort and Spa in Phoenix, AZ. This hourly, full-time role supports senior leadership, coaches staff, and coordinates guest registrations, ensuring top-notch guest experiences.

The position requires strong communication, Front Office knowledge, and weekend availability, with travel opportunities within the Hyatt portfolio. As part of a luxury hotel, you will contribute to a high-standard service culture.

Qualifications

• Refined verbal and written communication skills and ability to learn various computer systems.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Weekend availability a must.

Responsibilities

• Lead guest registration and communicate hotel services and promotions.
• Coach and supervise associates, including training, scheduling and interviewing as needed.
• Handle guest issues with de-escalation and uphold guest experience standards.

Skills

Verbal communication

Written communication

Front Office experience

Weekend availability

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Unbound Collection Royal Palms Resort and Spa US - AZ - Phoenix

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Starting at $22.00hour

Role & Responsibilities include but are not limited to:

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, and interviewing. An ability to handle guest issues/concerns and de-escalation of guest/employee related concerns is a must.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conver sation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

The Hotel

A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, and more than 20,000 square feet of estate-like meeting space . Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook’s restaurant, the Mix Up Bar and Forbes Four Star Alvadora Spa .

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Qualifications

• Refined verbal and written communication skills and ability to learn various computer systems.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Weekend availability a must.

Why work for Royal Palms Resort and Spa?

Work alongside some of the best colleagues in hospitality and be part of a fun, supportive team culture!

Hotel Travel Discounts- Complimentary & Discounted Hyatt Hotel Room Nights

Health Benefits - Comprehensive Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Opportunities to work around the world with Hyatt Hotels and Resorts

Tuition/Wellness reimbursement, up to $1,000 a year

Enjoy free employee meals in our employee dining hall

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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