Front Office Manager: Lead Guest Experience & Team Growth

WINDSOR CAPITAL GROUP; Walnut Creek (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k) retirement plans

Paid time off

Hotel discounts

Complimentary on-shift meals

Recognition program

Job summary

Windsor Hospitality in Walnut Creek, CA, is seeking a Front Office Manager to lead Guest Services, Night Audit, Reservations, Bell, and Concierge. You will manage occupancy and ADR strategy through the reservation function and serve as the primary contact for Front Office operations.

The role requires strong leadership, a guest-first approach, and the ability to drive department planning in a high-touch environment. Full-time exempt position with weekend/holiday coverage.

Qualifications

• HS diploma or equivalent; assoc or bachelor preferred.
• 1–2 years hospitality experience, Front Office preferred.
• Prior management experience in Front Office preferred.
• PMS and MS Office proficiency.
• Effective communication with guests and leadership.

Responsibilities

• Manage Front Office staff shifts and performance per procedures.
• Coordinate with other departments to align hotel activities.
• Lead and inspire Front Office team to meet service standards.
• Schedule departmental meetings and participate in management meetings.
• Respond to guest inquiries about policies and services.
• Ensure smooth check-in/check-out and high guest satisfaction.
• Arrange private lines and special guest services as requested.
• Monitor public areas and address disturbances professionally.

Skills

Data interpretation

Math skills

Policy knowledge

Regulatory knowledge

Judgement

Interpersonal skills

Team leadership

Adaptability

Communication

Education

HS diploma

Assoc or Bachelors preferred

Tools

PMS software

Microsoft Office

Job description

Windsor Hospitality in Walnut Creek, CA, is seeking a Front Office Manager to lead Guest Services, Night Audit, Reservations, Bell, and Concierge. You will manage occupancy and ADR strategy through the reservation function and serve as the primary contact for Front Office operations.

The role requires strong leadership, a guest-first approach, and the ability to drive department planning in a high-touch environment. Full-time exempt position with weekend/holiday coverage.