Front Office Manager — Guest Experience Leader

Windsor Hospitality; Walnut Creek (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plans

Roth 401(k) Plans

Flexible Spending Account

Health Savings Account

EAP

Career Growth

Paid Time Off

Paid Sick Leave

Hotel Discounts

On-Shift Meals

Recognition Program

Job summary

Windsor Hospitality in Walnut Creek, CA, is seeking a Front Office Manager to lead our guest services team and optimize front desk operations. You will oversee Guest Services, Night Audit, Reservations, Bell, and Concierge, while directing occupancy and ADR strategy through the reservation function and ensuring high-level guest satisfaction.

The ideal candidate has strong leadership, proven experience in hotel front office, and a track record of building cohesive teams in a fast-paced

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1–2 years of experience in the hospitality industry, preferably in a Front Office role.
• Prior management or supervisory experience in a hotel Front Office setting strongly preferred.
• Proficiency in hotel property management systems (PMS) and Microsoft Office preferred.
• Ability to communicate effectively with guests, department heads, and hotel leadership.

Responsibilities

• Assign duties and shifts to Front Office staff; observe performance to ensure adherence to hotel policies and procedures.
• Confer with other managerial staff to coordinate hotel activities across departments.
• Demonstrate leadership to inspire Front Office employees to meet service standards.
• Schedule and conduct departmental meetings; attend hotel-wide management meetings.
• Answer inquiries from guests and staff regarding policies and services.
• Ensure smooth check-in and check-out experiences and guest satisfaction.
• Arrange for private telephone lines and other guest services as requested.
• Monitor public areas; address disturbances and guest concerns professionally.

Skills

Staff scheduling

Budget management

Guest relations

Front Office operations

Leadership

PMS proficiency

Communication skills

Policy compliance

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

PMS

Microsoft Office

Job description

Windsor Hospitality in Walnut Creek, CA, is seeking a Front Office Manager to lead our guest services team and optimize front desk operations. You will oversee Guest Services, Night Audit, Reservations, Bell, and Concierge, while directing occupancy and ADR strategy through the reservation function and ensuring high-level guest satisfaction.

The ideal candidate has strong leadership, proven experience in hotel front office, and a track record of building cohesive teams in a fast-paced