Front Office Supervisor - Lead Guest Experience & Ops

Millennium Hotels and Resorts

Sunnyvale (CA)

On-site

USD 75,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

401(k) Retirement Plan with Company 1:

Hotel Room Discounts across our global

Paid Time Off & Paid Holidays

Job summary

Millennium Hotels & Resorts in Sunnyvale is seeking an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest experiences from arrival to departure. You will oversee Front Desk, Guest Services, Night Audit, and Bell/Valet functions with a focus on service excellence and operational efficiency.

The role emphasizes hands-on leadership, coaching, and collaboration across departments to drive guest satisfaction, revenue opportunities, and smooth hotel

Qualifications

High school diploma or equivalent is the minimum requirement.
Bachelor's degree in Hospitality Management or related field preferred.
Experience in Front Office leadership roles is highly valued.

Responsibilities

Lead daily Front Office operations and uphold brand standards.
Coach and develop Front Desk, Guest Services, and Night Audit teams.
Support scheduling, labor productivity, and revenue management.
Ensure guest satisfaction through proactive service recovery and guest recognition.

Skills

Leadership

Guest relations

Communication

Problem solving

Time management

Education

Bachelor's degree in Hospitality Management

Tools

Opera Cloud

PMS (Property Management System)

Job description

The role emphasizes hands-on leadership, coaching, and collaboration across departments to drive guest satisfaction, revenue opportunities, and smooth hotel

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