Housekeeping Supervisor - Lead Guest Room Excellence

Millennium & Copthorne Hotels; Sunnyvale (CA); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company M

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

Millennium Hotels & Resorts is seeking a Housekeeping Supervisor in Sunnyvale to lead daily housekeeping operations, supervise Room Attendants, and maintain high cleanliness standards across guest rooms and public areas.

You will mentor staff, coordinate schedules, and collaborate with Front Office to ensure timely room readiness while upholding safety and quality. Competitive benefits and a dynamic team culture await.

Qualifications

• Minimum 2 years of housekeeping experience, preferably in a hotel environment.
• Previous supervisory experience preferred.
• Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards.
• Experience conducting room inspections and maintaining quality standards.
• Familiarity with hotel property management systems (PMS) and housekeeping systems preferred.
• Basic computer skills, including Microsoft Office, are preferred.

Responsibilities

• Supervise the daily activities of Room Attendants, Housepersons, and Public Area Attendants.
• Assign daily work schedules and ensure timely completion of cleaning assignments.
• Monitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guests.
• Assist with cleaning guestrooms and public areas as needed to support operational demands.
• Ensure housekeeping activities are completed according to brand standards.
• Inspect guestrooms, suites, public spaces, and back-of-house areas to ensure cleanliness and presentation standards are met.
• Identify deficiencies and provide immediate coaching and corrective action.
• Verify that guest amenities, linens, and supplies are properly stocked.
• Maintain high quality scores through consistent inspections and attention to detail.
• Provide daily direction, coaching, and support to housekeeping employees.
• Train new team members on cleaning procedures, safety standards, and service expectations.
• Foster a positive, respectful, and collaborative team environment.
• Promote accountability, productivity, and consistent performance.
• Report performance concerns and achievements to the Housekeeping Manager.
• Respond promptly and professionally to guest requests and concerns.
• Resolve housekeeping-related issues quickly and courteously.
• Communicate guest preferences and special requests to the housekeeping team.
• Support a service culture focused on exceeding guest expectations.
• Monitor inventory of linens, guest amenities, and cleaning supplies.
• Report supply shortages and equipment maintenance needs.
• Ensure housekeeping carts, storage rooms, and closets remain organized and properly stocked.
• Assist with inventory counts and supply distribution.
• Ensure compliance with OSHA regulations, chemical handling procedures, and company safety policies.
• Promote proper use of cleaning equipment and PPE.
• Report maintenance issues promptly through work orders.
• Support emergency response procedures and hotel safety initiatives.
• Partner closely with Front Office, Engineering, Laundry, and F&B teams to support smooth hotel operations.
• Communicate room readiness and operational updates effectively.
• Contribute to a positive, guest-focused culture across all departments.
• Passion for hospitality and delivering exceptional guest service.
• Strong leadership and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Previous supervisory or lead experience in housekeeping or hospitality preferred.
• Ability to motivate, coach, and support team members.
• Strong time management and organizational skills.
• Ability to maintain productivity while ensuring quality standards.
• Positive attitude with a hands-on leadership approach.
• Minimum 2 years of housekeeping experience, preferably in a hotel environment.
• Previous supervisory experience preferred.
• Knowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standards.
• Experience conducting room inspections and maintaining quality standards.
• Familiarity with hotel PMS and housekeeping systems preferred.
• Basic computer skills, including Microsoft Office, are preferred.

Skills

Leadership

Communication

Attention to detail

Time management

Problem solving

Education

High school diploma or equivalent

Hospitality coursework or related education

Tools

PMS systems

Microsoft Office

Job description

Millennium Hotels & Resorts is seeking a Housekeeping Supervisor in Sunnyvale to lead daily housekeeping operations, supervise Room Attendants, and maintain high cleanliness standards across guest rooms and public areas.

You will mentor staff, coordinate schedules, and collaborate with Front Office to ensure timely room readiness while upholding safety and quality. Competitive benefits and a dynamic team culture await.