Front Office Supervisor — Guest Experience Leader

Millennium & Copthorne Hotels; Sunnyvale (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M 

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Job summary

M Social Sunnyvale is seeking an Assistant Front Office Manager to guide daily Front Office operations, guest services, and team leadership from arrival to departure. You will supervise Front Desk, Guest Services, Night Audit, and Bell/Valet, delivering exceptional guest experiences and ensuring service excellence.

This role demands hands-on leadership, training, and collaboration across departments to maintain brand standards, drive guest satisfaction, and support revenue goals.

Qualifications

• Minimum 2–3 years of Front Office experience in a hotel with supervisory or leadership experience.
• Strong guest relations, service recovery, and conflict resolution skills.
• Experience with Front Office operations and PMS knowledge (Opera Cloud preferred).

Responsibilities

• Lead daily pre‑shift meetings and communicate operational priorities.
• Oversee check‑in/check‑out, guest services, and daily Front Office procedures.
• Serve as Manager on Duty and provide leadership across Front Office operations.
• Collaborate with Housekeeping and other departments to ensure seamless guest experiences.

Skills

Leadership

Front Office Operations

Guest Experience

Coaching

Communication

Scheduling

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Opera Cloud

Job description

M Social Sunnyvale is seeking an Assistant Front Office Manager to guide daily Front Office operations, guest services, and team leadership from arrival to departure. You will supervise Front Desk, Guest Services, Night Audit, and Bell/Valet, delivering exceptional guest experiences and ensuring service excellence.

This role demands hands-on leadership, training, and collaboration across departments to maintain brand standards, drive guest satisfaction, and support revenue goals.